What to ask?
To ensure that you are getting the absolute best possible service whilst in South Africa it is important to know who you are dealing with. Or in the case of transfer companies, who you are travelling with. Below are a number of question you need to ask your nominated transfer company, should it be one other than Waterberg Transfers. Details of our profile are below, please contact us should you have any questions or need more information.

Question 1: What kind of knowledge does the company and the driver have of the area's being travelled to and from?
Answer 1: Waterberg Transfers have been travelling throughout South Africa for over 10 years and have an in depth knowledge of all routes and destinations we travel to. We also have a vast knowledge of alternative routes to be used in the event of road closures or bad weather. We are costantly in communication with the destination lodge / hotel or game reserve to advise of late arrival or changes to the scheduled transfer. All Waterberg Transfers vehicles are fitted with 24 hours satellite tracking for constant monitoring via our head office.

Question 2: What is the vehicle breakdown Policy?
Answer 2: With Waterberg Transfers being the preferred transfer company for many of the Limpopo and North west Province Game reserves we are able to boast a back up fleet in most area's. This is also backed with a full road side assistance and tow in service.

Question 3: In the event of an accident what kind of response can be expected from both a recovery and medical aspect?
Answer 3: Each vehicle is covered with a 24 hours Evacuation and roadside medical assistance from the scene of the accident to the entrance of the relevant Medical Facility.

Question 4: What kind of Qualifications does the Driver have?
Answer 4: All of Waterberg Transfers drivers hold a Professional Driving Permit (PDP) which is renewed every 24 months. This is obtained from the Department of Transport and requires the driver to pass a medical fitness test, Optometrist Test and obtain a Police clearance certificate. In South Africa it is law for all drivers transporting passengers to carry a (PDP) professional driving permit.

Question 5: What amount of Passenger Liability Insurance does the vehicle have?
Answer 5: All Waterberg Transfers vehicle's have Passenger Liability of R20,000,000.00 per vehicle ( twenty million Rand ) up to 13 seater vehicle's. Larger Coaches have passenger liability up to R100,000,000.00 (one hundred million Rand per vehicle)

Question 6: How old are the Vehicle's?
Answer 6: We re-new our vehicle's on a regular basis depending on the age and the distance travelled by the vehicles. The average age of our existing fleet is 24 months old.

Question 7: What kind of vehicle will be used?
Answer 7: Waterberg Transfers have a large variety of vehicles to suit the needs of any group, all of our vehicles are air conditioned and have three point safety belts for every passenger. Our fleet comprises of Toyota and Mercedes Benz Saloons and Toyota Minibuses.

Question 8: Does the Vehicle have Department of Transport Permits?
Answer 8: All Waterberg Transfers Vehicle's have relevant and current Department of Transport Permits within the boundaries of South Africa. In South Africa Transportation permits are law on all passenger carrying vehicles.

Question 9: What is the vehicle Safety Policy?
Answer 9: All our Vehicle's go through an 80 point mechanical check once a month as well as a 30 point safety check prior to each journey travelled.

Question 10: How long has the company been in business and have they previously done this type of work?
Answer 10: Waterberg Transfers was Established in 1999 specifically to transfer tourists on tailor-made vacations to South Africa: Since then we have clocked up in excess of 10 Million hassle free Kms.

Question 11: Will any of the work be sub-contracted out?
Answer 11: Whilst Waterberg Transfers have one of the fastest growing Fleets in the industry we do have situations of over booking. Should we use sub-contracting companies for transfers we will ensure that the nominated transfer company meets the above requirements. Waterberg Transfers will still over see the logistics of the transfer and stay in contact with the relevant parties at all times.

Question 12: Does the company foresee any problems with my schedule specifications?
Answer 12: It is always a good idea to ask for advice about transfers times ( duration ) so as not to jeopardize flight departure times and deadlines etc. We recommend re-confirming all transfer times 24 hours prior to departure.

Question 13: What kind of accreditations does the company have?
Answer 13: Waterberg Transfers is a Member of the following Associations: SATSA (bonded), SAACI and Waterberg Biosphere.